Frequently Asked Questions
Access
Q: What are the network and browser requirements?
Internet Explorer 11+, Safari, Chrome, Firefox on Windows, Mac, and mobile devices and tablets are supported.
Q: I don’t know my log in details. How do I get them?
Your username typically is your work email address. Click on "Forgot your password?" and you will receive an email message enabling you to reset your password. If this doesn't work, or you don't remember your username, contact Client Services.
If your company has access through Single Sign-On, when you enter your work email address, you will automatically be logged in.
Q: Where do I send address changes/updates?
Note that hard copy issues are no longer being produced. Please direct billing questions to your account manager.
Q: How do I gain access to my company’s subscription?
If your company has an open license, but you do not currently have a log-in, you can click on “Sign up here” on our website, located on the Sign In screen. Enter your email address and fill in all required fields. You will be recognized by your work email address and associated with your company’s license. If you register, but still cannot access articles associated with your company’s subscription, please contact Client Services.
If your company does not have an open license, please contact your account administrator about being added to your company’s subscription.
Functionality
Q: How can I make the most of your digital service?
A: To ensure that you receive the latest insights pertaining to the topics that matter to you most, you can set yourself up to receive Email Alerts or create Custom Alerts from your Saved Searches.
You can also set up your own customizable “My View” page to curate the content relevant to your business needs and view them all in one place.
To ensure a seamless transition to accessing digital-only content, follow these simple steps:
- Sign In to your online account
- Sign Up to receive email alerts
- Set Up your My View customized homepage
Need help? View our video tutorials
Q: Are there help files I can access to get a better sense of how to use the service?
Our Help Guides and Videos will give you tips on how to get the most out of your subscriptions.
Q: I don’t currently receive the daily email alert. What do I do?
Go to My Account / Email Preferences and select the email alerts for the desired product, or contact customer support.
Q: I would like to stop receiving email alerts. How do I unsubscribe?
You can change your email preferences through the “My Account” link once logged in. Click on the “Email Preferences” tab and you can uncheck the alerts you no longer wish to receive. Please contact Client Services for any additional assistance.
Q: How do I subscribe to RSS feeds?
To subscribe to RSS feeds, you can enter a keyword (or words) into the Search tool and click on the search filters on the left-hand panel. Once you have entered your search criteria, you can click on the RSS icon. This will set you up with an RSS feed for your search.
To subscribe to an RSS feed for an entire product, follow the instructions at the RSS Feeds page.
Q: How do I create a saved search?
To create a saved search, you can enter a keyword (or words) into the Search tool and click on the search filters on the left-hand panel, you can set yourself to receive alerts by clicking on “Save Search/Set Alert”. You can access your saved searches by navigating to “My Account” and clicking on the “Saved Searches & Alerts” tab.
This video provides a quick guide.
Q: How do I create custom email alerts?
To ensure that you receive the latest insights pertaining to the topics that matter to you most, you can set yourself up to receive Email Alerts or create Custom Alerts from your Saved Searches.
Need help? View our video tutorials
Q: Is there a smart phone app?
No. The product site is completely responsive and will provide full functionality on a smartphone and tablet.
Content
Q: Are PDF issues available?
All products are digital only (as of July 2020) and available online. PDF versions of previous print editions containing a subset of published content were produced through June 2020 and an archive is available in the PDF library. You must have a paid and active subscription in order to gain access to the PDF library.
Q: Can I print/PDF articles?
You can download and print a PDF of individual articles on each article page, you can also bookmark articles to view them online at any time.
To download and print multiple articles you need to activate your My View settings. This will enable you to download a PDF of recent articles based on your My View selections. See the My View user guide for details.
Q: I have some questions regarding the content in some individual articles. Who do I contact?
Within each article is a link to the email address of the writer. You can contact them directly via email through this link. You can also contact our Editorial team by opening the menu bar on the left side of the page and clicking on “Meet the Team”. This link is available for each publication.
With your subscription, you also have access to our Ask the Analyst service. This puts you in direct contact with the individuals that put together our content. If you have a question about any of our news stories, analysis or data, or indeed about any market or business issues that you face, ask us. Our expert journalists and analysts will conduct research and reply to your question. We will respond within two working days, but often quicker. See Ask the Analyst for more information.
Support
Q: Do you provide live training?
Yes. Live online training sessions are available. Please register here
Q: Who do I speak to about my subscription?
Please contact Client Services.
email: [email protected]
phone:
UK & Europe: +44 203 480 7600
US Toll-Free: +1 888 670 8900; US Toll: +1 332-266-9501
Q: Who do I speak to about digital advertising opportunities?
A: Please contact our Marketing Services team
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