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Brazil set for real-time access to healthcare cover database

This article was originally published in Clinica

Executive Summary

Brazilian healthcare providers are set to benefit from improved access to healthcare reimbursement and patient coverage decisions, thanks to the launch of a system developed by the country's leading telecommunications company, Embratel, and IT solutions company, Transax International (Irvine, California). Under a deal announced on August 9, the Embratel network will host Transax's IVR (interactive voice response) solution, promising "complex real-time medical eligibility and authorisation transactions using a simple and seamless automated voice-response system". Embratel's IVR network is available at over 30 long-distance regions in Brazil, and is expected to reach over 50 regions by mid-2005, covering the entire country. Transax's IVR system is already installed in over 2,250 medical providers' offices in Brazil, generating over 60,000 transactions monthly. A further 7,000 are due to be installed over the next 12 months, with the aim of increasing the volume of transactions to over 200,000 per month.

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